I am sorry we could not reach a more mutually agreeable position on this matter however, this is our final response." So, their final response is to pass the buck and still not resolve the matter at hand. The last email (which I am considering posting online) informed me that "I appreciate your candid feedback regarding this matter, and I will provide that feedback to our teams so we may continue to improve. The only response I have received is to submit forms which in turn, puts more of my information into the Intuit system. I requested a refund on the purchase price of the software AND to have my information removed from the Intuit systems, I also wanted my info removed from the 3rd party system as well. It has become obvious to me, the culture of horrible customer service starts at the top. I have emailed the executives that are listed on the Intuit site and have not gotten a response, I sent the email 6 days ago. After Eric punched me off the phone (so he wouldn't get in trouble) I received another email and text indicating my return was rejected by the IRS.įast forward to now, I have been in contact with the Intuit Office of the President, the agent, Candace, which turned out to be one of the most unhelpful customer service agents I have ever encountered. I also said to him that if I have to print and mail my return, I expect a full refund on the software. Reluctantly, I followed his instructions. Eric assures me that there will be no issue and this will work. Hold on, if it is a 3rd party, why does the email and text say it was rejected by the IRS?Īdditionally, why was I not notified that my information was being provided to a 3rd party, this was done without my knowledge OR consent. Wait a min, isn't that lying to the IRS? He assures me that it is not lying to the IRS and there will be no issue as it is actually a 3rd party. He tells me to select that I didn't file last year. He explains that tax software rounds up and that there is a "workaround" in place for this issue. Yes, TurboTax uses fraud prevention and other security measures to keep your personal information safe.Īfter 40 min on hold and a horrible phone tree, I finally was able to speak with Eric in customer service. The software is also helpful for people who don't want to file their own taxes but would prefer a cheaper option than hiring a certified public accountant. TurboTax's services are worth considering if you're a small business owner or a contract worker, as they tend to have the most complex type of taxes. The software itself isn’t necessary to get the best refunds possible on your tax returns, as taxpayers are entitled to their refund amounts, but the company's software helps ensure you don't miss potential deductions. TurboTax promises to get customers the best refund possible in the shortest amount of time. If your taxes are more complicated, you need to purchase one of TurboTax's other plans. Please keep sharing what you know about contacting TurboTax with GetHuman and keep sharing with others so we can together make customer service less frustrating.TurboTax Online is free for simple tax returns like W-2 income, earned income tax credit and child tax credit. It's hard to tell if companies like TurboTax offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Live chat is rarely available 24/7, and this department is open Mon-Sat 5am-9pm PST. When you chat with TurboTax agents, they are most likely chatting with you from their call center located in California or Texas. The department that mans the chat windows at are used to handling Return issue, Account access, Technical support, Tax Question, Complaint and other customer service issues. But sometimes chatting is inconvenient or not preferred, in which case TurboTax usually prefer to call their phone number, which we provide a link to above. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. This is the best way to live chat with TurboTax because 109,458 customers have used it over the last 18 months to reach customer service and told us about it. We can usually help ensure a better outcome. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with TurboTax about. Live chat with TurboTax by following these instructions. Best phone number 88 Chatting with TurboTax Customer Service
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